Returns

“In Stock” and “Ready to Ship” items are eligible for return within 30 days of the original purchase date. Your item must be unused and in the same condition that you received it, in the original packaging.

Custom made furniture or millwork is not eligible for return unless there exists a defect pertaining to workmanship or construction. If you believe there to be such a defect, please contact us so that we can determine the best course of action to resolve the problem. We guarantee our workmanship for the life of the product.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The refund will be processed back to the credit card that was used for payment.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tokoly.com. We will then advise you on where to ship the items.

Shipping

To make a return, you should mail your product, only after emailing to: info@tokoly.com

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary