These Terms & Conditions apply to all purchases from Tokoly Woodwork, whether online, by phone, or in-person, unless otherwise stated in a separate written agreement.
Payment & Deposits
We accept American Express, Visa, Discover and MasterCard for all transactions. We also accept cash, check and wire transfers for orders placed in person or over the phone.
Handmade-To-Order items: For purchases under $5,000 full payment is collected at the time of sale. All other orders may be paid in full, or a 50% deposit will be collected at checkout. We will contact you 30 days prior to your estimated shipping date to arrange payment. Please note: Orders will not be shipped without collection of the final payment.
Ready‑To‑Ship items: Payment in full is collected at the time of purchase.
In the event of a pricing or description error, we reserve the right to cancel the order and refund all amounts paid.
Sales Tax
Sales tax is estimated at the time of purchase and finalized at shipment according to the
destination jurisdiction. Please note, sales tax can change between the order date and
shipment, due to individual state tax regulations and requirements.
Shipping, Handling & Delivery
Furniture is made to order, delivery transit adds 2–4 weeks depending on location. Your order confirmation lists an Estimated Ship Date —the date we expect the piece to leave our workshop. Orders must be paid in full before they can leave the workshop for delivery. Estimated completion dates are not guaranteed and may be affected by factors outside our control, including supply chain disruptions, natural disasters, or labor availability.
We select the shipping method and partner based on product and destination, prioritizing top quality handling to ensure your furniture arrives damage-free. If preferred, you may request white glove delivery explicitly.
The customer is responsible for confirming that the items will fit in the intended space and through all access points. If delivery cannot be completed due to access limitations, the order will be treated as a return subject to restocking and any additional delivery fees.
Title and risk of loss pass to the buyer when the goods are delivered to the carrier at our
facility. This means that ownership transfers once the piece is handed off for shipment,
regardless of the delivery method selected. Even after your piece has shipped, our team
continues to support you through delivery, setup, and any service needs to ensure your furniture arrives safely and meets our quality standards.
If delivery is postponed at the customer’s request after the piece is ready to ship, the order will be deemed delivered as of the date it is available for shipment, and risk of loss will transfer at that time. Storage arrangements may be made under our storage policy below.
Delivery Damage
Despite the care we take in shipping, unexpected damage can sometimes occur in delivery. Customers must inspect and note any damage at the time of delivery. In the event of shipping damage, we will coordinate with the carrier and arrange repair or replacement as appropriate, so you are not left managing the claim process.
Customer Pick-ups
Pick-ups at our Salvisa, Kentucky workshop must be scheduled within 30 days of the completion of your order. If you’re unable to do so, let us know so we can discuss possible delivery or storage options. Orders not collected within this timeframe may be subject to storage fees.
Change Orders
If your circumstances change and you need to adjust your order’s estimated completion date, you may do so within 30 days of placing the order without incurring storage fees. Please reach out as soon as possible to communicate any scheduling changes.
We offer a complimentary 30-day grace period to hold your order. After 30 days, a storage fee of $500 per month will apply.
Please contact us via email at info@tokoly.com to arrange for temporary storage.
Please note, storage fees must be paid in full prior to delivery.
We will check in with you every month while your piece is in storage. Please note that furniture cannot be stored indefinitely. If we’re unable to reach you using the contact information on file for a continuous period of 3 months, we will assume the order is no longer being pursued and your deposit will be forfeited.
Custom Orders
An order is considered custom if it is altered from our standard offering in any way, this includes alternate wood species, and other modifications to sizing or specs.
- A $200 non‑refundable design deposit initiates drawings; this amount is then credited
to the order. - Custom build times typically run 2–4 weeks longer than standard.
All designs, sketches, and prototypes remain the intellectual property of Tokoly Woodwork, even if a custom order does not proceed.
Warranty
Tokoly Woodwork guarantees its residential furniture designs for the original owner’s lifetime against failure due to workmanship or wooden components. Leather, fabric, foam, hardware, electrical and upholstered parts are covered for five (5) years from delivery. Discoloration, damage, or issues relating to improper use, treatment, or improper storage of items are not covered by our warranty. Damage due to extreme humidity / dryness, direct heat, sunlight, etc. are not covered under warranty. In addition, warping, cracking, or damage from environmental conditions are excluded from the warranty.
To claim warranty service, please email: info@tokoly.com with supporting photos of the warranty issue and proof of purchase. We will determine repair, replacement, or goodwill in‑home service at our discretion. If your warranty requires return to our Salvisa, Kentucky workshop, we’ll arrange and cover shipment. Before pickup, our team will provide specific photo and documentation requirements. Customers must
photograph the item prior to pick up; upon arrival, we’ll conduct a second inspection to verify its condition before processing your warranty.
Returns & Refunds
– Handmade-To-Order. Due to the nature of our furniture being Handmade-To-Order, all sales are considered final unless there exists a defect pertaining to workmanship or construction. (See “Warranty” above.)
– Custom. Custom orders, or pieces with non‑standard dimensions, finishes, or other custom alterations are considered final sale and therefore are non‑returnable, except in the case of failure due to workmanship. Custom orders can only be cancelled within 7 calendar days of drawing approval. (see § 9 Cancellation Policy).
– International Orders. Customers outside the United States are responsible for all duties, VAT, brokerage, port fees, and return freight.
Cancellation Policy
Because each piece is Handmade-To-Order and specifically for you, cancellations are limited:
• Standard orders: May be canceled within 7 calendar days of initial payment
without penalty. If you need to cancel your order after 7 calendar days, a 10%
cancellation fee will apply.
• Custom orders: Can be canceled within 7 calendar days of initial drawing approval
without penalty. After that, the order becomes non‑refundable, and the order is fully
committed.
Force Majeure
Tokoly Woodwork shall not be liable or deemed in breach of these Terms & Conditions for any delay or failure in performance caused by events beyond our reasonable control. Such events include but are not limited to acts of God, natural disasters, fire, flood, labor disputes, strikes, material shortages, supply chain disruptions, transportation delays, government actions, pandemics, or other circumstances beyond our control. In such cases, delivery times may be extended for the duration of the event, and we will make every reasonable effort to keep you informed and minimize any impact on your order.
Design Trade Discounts
All discounts, promotions, and special offers are valid on new orders only and cannot be applied retroactively to existing or prior purchases. Exceptions may be made if a new promotion is brought to the attention of our team within 30 days of the order being placed.
Ready-to-Ship products are excluded from all offers. Promotions are valid only during their published timeframes and cannot be extended beyond their stated expiration dates.
Design Trade Discount excludes custom designs and cannot be combined with other sales or offers.
Contact
info@tokoly.com